Three shifts.
One price each.
The difference is when it is on duty and how many calls a month are included. One clinic, one price, however many practitioners.
You are buying hours, not seats.
Every plan includes
- Answers as your clinic
- Books into your live Cliniko diary
- A morning summary, by email
- Urgent callers straight to your on-call number
After-hours
Closed for the evening; the phone still rings.
6pm – 8am, plus weekends
A$63per month30 answered calls, then A$1.60 each- Answers as your clinic
- Books into your live Cliniko diary
- A morning summary, by email
Day overflow
Open, but in a room with a patient.
Opening hours, when nobody picks up
A$96per month50 answered calls, then A$1.60 each- Answers as your clinic
- Books into your live Cliniko diary
- A morning summary, by email
Round the clock
Evenings, weekends and the busy day.
Every hour, every day
A$136per month80 answered calls, then A$1.60 each- Answers as your clinic
- Books into your live Cliniko diary
- A morning summary, by email
You are buying hours, not seats.
Every plan includes
- Answers as your clinic
- Books into your live Cliniko diary
- A morning summary, by email
- Urgent callers straight to your on-call number
No setup feeNo lock-inNo minimum termPrices in AUD, excluding GST.
The divert sits on your own line, so one code takes it off, immediately, whenever you want.
In New Zealand? See NZ$ prices →
Before you pick a shift.
The two that matter most come open.
What counts as an answered call?
One that FullDiary picks up, that runs at least 15 seconds, and that reaches a real ending: a booking, a message taken, or a transfer to you. Hang-ups and wrong numbers never count. Calls that ring out before it answers never count.
How do you prove the count?
Every call is logged the moment it ends, and the log cannot be edited. If you question your bill, we go through the calls with you, one by one.
Is there a setup fee?
No.
What if we go over the included calls?
Each answered call beyond your plan's allowance is A$1.60, counted from the same log.
Can I change shift later?
Any time, from the next billing date, up or down. No fee either way.
Do you charge per practitioner?
No. One clinic, one price, however many practitioners are in your Cliniko.
Hear it before you pick a shift.
You hear your own line on the setup call, before it takes a patient.