Request a
setup call.
What happens on the call.
- The setup callWe map your appointment types, set your hours, and agree your escalation numbers.
- Dial the divertWe dial it together, one code on your own handset.
- Three test calls, you listeningNothing goes live until you have heard it work.
Who you’d deal with
FullDiary is built by Madhav Sethi, previously at Google, for clinics in Australia and New Zealand.
The person who sets up your line is the person who built it.
Before you ask.
Do I change my phone number?
No. You keep it. We set a missed-call divert on your existing line, which takes about two minutes and comes off with one code whenever you want.
What if a caller says it is urgent?
It stops booking, says it is transferring, and puts them through to your on-call number. If that number is not answered it tells them to hang up and call 111. It never assesses or triages.
Where are a New Zealand clinic’s call records held?
In Sydney, the same as an Australian clinic’s. For a New Zealand practice that is a cross-border disclosure under the Privacy Act 2020, and the privacy page says so plainly.